FAQS
Quick Shipping Advice
Q
What do I need in order to ship with JShip?
A
Ready to ship? Welcome to JShip! Let's start with the basics. You'll need, a box, packing material to keep your item(s) safe, tape to seal the box and affix the label and finally, a printer to print the label. If you are missing one of those then you probably aren't ready to ship from home.
FAQS
International Shipping
Q
What is an EEI and when do I need one?
A
An EEI (Electronic Export Information) is required documentation for certain international shipments from the United States, Puerto Rico or the U.S. Virgin Islands to foreign destinations. Most often, this is required when the declared value is over $2,500. But, there are some countries such as China, Russia and Venezuela, that require an EEI for ALL shipments coming in from the United States, Puerto Rico or the U.S. Virgin Islands.
If your shipment requires an EEI, it must be submitted to the Automated Export System (AES) prior to shipping with JShip. When it is accepted, you will be given the necessary information required to fill out the EEI section on JShip when purchasing your label.
Please note: JShip is not associated with the AES and cannot assist with obtaining an EEI. For more information, please see ACE AESDirect-Resources.
Q
What is a B13A form and when do I need one?
A
A B13A form is required documentation for certain international shipments from Canada to foreign destinations. Most often, this is required when the declared value is over $2,000 CAN and the shipment is being sent to countries other than the U.S., Puerto Rico or the U.S. Virgin Islands.
If your shipment requires a B13A form, there are multiple options when shipping with JShip:
  • Stamped B13A Attached: Select this if you have a physically stamped paper B13A form. Be sure to include this form with the rest of your customs documents if using this option.
  • B13A Filed Electronically: Select this if you have submitted your B13A through the Canadian Export Reporting System (CERS) and have been provided with an Authorization Code Number.
  • Summary Reporting: Select this if you have been approved for monthly summary reporting of your exports via the CERS Portal. You will need to provide your Summary ID number.
  • No B13A Required: Select this if you shipment does not require a B13A. If you have a B13A Exemption number, you will be able to add it here.
Please note: JShip is not associated with CERS and cannot assist in submitting your B13A. For more information, please see the CERS Portal.
Q
What is a Goods Declaration?
A
A goods declaration is a document that lists out the various items that are being imported and exported in your shipment when shipping internationally. Not only does it list who the packages are going to, but it also contains detailed information on every item being shipped, including weight, quantity and a description. Good declarations are usually not required for document shipments.
This document will be referenced when customs is assessing your shipment, so it is critical to make sure you have attached three copies of your goods declaration to EACH package in your shipment. See the next question for more details!
JShip automatically provides you with a populated goods declaration when you purchase international labels. You can download this from your Label page. You are also free to use your own goods declaration if you have one instead."
Q
How should I attach my shipping label and goods declaration copies to my package?
A
When shipping internationally, it is important to make sure that the carrier and any customs officials are able to find and read any required customs documentation for your shipment. Please make sure to print out the following for every international package you ship:
  • Four copies of each shipping label. One copy will get taped on the outside of the package.
  • Three copies of your goods declaration per package
  • Any additional customs forms required by the countries you are shipping to and from (this can change country-by-country)
Make sure that one copy of your shipping label is attached directly to your package with clear tape in an easy-to-find spot, ideally on top of the package. There should be no other old labels or markings that could be mistaken for your shipping label.
For all other label & goods declarations or commercial invoices you can attached with in a clear plastic bag to the outside of the package. UPS and FedEx provide these at the local store or you can use your own such as a zip lock bag. Use clear tape to affix and make sure the bag able to be opened and closed by customs. During each step of customs the officers will take out and remove one copy of the label and declaration. By the time the package reaches it's destination it might only have one copy of each left or none at all!
Q
How do I fill out customs information for the items I am shipping?
A
When shipping internationally with JShip, you will be required to fill out the customs information for every item that you ship. So, if you are shipping a single box with three different items in it, you will need to make sure you have three customs items added before purchasing your label.
For each item, you will need to fill out the quantity and weight, as well as a description of the item and where it was manufactured. If you do not know where the item was manufactured, you can just put the country you are shipping it from.
You will also need to include the customs value of the items you are shipping. You will not be able to complete your shipment unless the total customs value for all items in your shipment is equal to the declared value that you set for your shipment when you put in your package details on the first page.
Q
How do I know what customs value to include?
A
Customs value is the total shipment value as declared by its shipper to serve as the basis for determining duties and taxes. It usually reflects the selling or the replacement price of the shipment, and is equal to or higher than the declared value for carriage. If you are shipping 5 items at $20 apiece, then your customs value would be $100.
Q
Which documents do I need to include with my international shipment?
A
If you are shipping a document, customs documentation is usually not required. However, if you are shipping a commodity, you will at least need a Commercial Invoice. Additional documentation may be required depending on what and where you are shipping.
FAQS
Weighing and Measuring Packages
Q
What tools do I need to measure my package?
A
You will need a measuring device for your package such as a tape measurer or ruler. If you don't have a ruler you can use a JShip printable ruler to print and use (coming soon!). You can also download mearuring apps for your Apple or Android device. If you are reusing a box, often box will have the dimensions printed on the bottom.
Q
What dimensions should I use to measure my package?
A
After the package is completed (packed, taped and ready to go!) you'll need to measure. JShip likes Length (L) Width (W), and Height (H); see our diagrams to help explain what that means. Some boxes aren't boxes, after all! Envelope, tubes, triangles, wheels, you name it. See the helpful diagrams for help measuring the odd ones.
Remember, all carriers round up, so do the same when you enter in the dimensions. Be careful and be accurate! If the carrier finds the dimensions are not accurate they can cancel the shipment or charge an expensive penalty which you are responsible for. Sometimes this can delay the packaged delviery so be careful, measure twice, and be honest!
Q
How should I weigh my package?
A
If you don't have a shipping scale at home, you can use a bathroom or kitchen scale. Sometimes bathroom scales don't register anything lower than 5 lbs so a good trick is to weigh yourself with and without holding the package. Subtract the difference and you have the accurate weight of your package! Remember, similar to measurements, you must be careful and accurate about the weight you submit!
Q
Reusing a Box?
A
Please make sure the box you are recycling for another shipment is in good condition. Carriers will reject boxes that are damaged or overly taped to fix damage. We recommend taping over all existing tape to make sure it's safe and secure. Also, please make sure you cross off or remove any old labels or tags!
FAQS
Declared Value and Insurance
Q
How can I declare my package's value in case something happens to it?
A
Be careful! UPS and Fedex offer up to $100 in declared value for free but anything over that and it gets expensive. You can test this by getting a quote with and without the higher value and see for yourself. Declared value is also not insurance! This is the amount the carrier will reimburse you if they damage or lose your package, but only IF they agree that they are at fault. This is a big "IF". Getting reimbursed for this is a very long and difficult process with the carrier and more often than not is denied. JShip's tip is to ship with the $100 and take the risk. The odds are greatly in your favor that your shipment will arrive safely and on time.
Q
Does JShip offer insurance for shipments?
A
JShip will offer specific package insurance in the future but does not offer any such service at this time.
FAQS
Schedule a Pickup
Q
How does JShip package pickup work?
A
Save a trip with JShip! Shipping from home has never been easier. Once the package is sealed and the label is applied you are ready to schedule a pickup! You can schedule a pickup with any label from one of our carriers; it's not limited to labels you purchased from JShip. Any label will work as long as it's valid! This is a great option for returns and lower-value items. Simply follow the directions on JShip; it couldn't be easier. JShip uses its proprietary software to link you directly to the carrier to schedule a pickup. JShip does not physically pick up your package, a driver of the carrier label will (UPS, Fedex, etc). Pickup times are not guaranteed. Normally packages are picked up during the same time packages are regularly delivered however they can be picked up as late as 8 p.m. The driver will scan the package at the time of pickup and you will receive a confirmation from JShip that they package is picked up! If this is a critical shipment and time sensitive JShip recommends you drop it off instead of scheduling a pickup. Pickups are not guaranteed by the carriers so we cannot guarantee it will get picked up.
Q
What happens if my scheduled pickup is not actually picked up?
A
You might find that the carrier attempts pickup and for any number of reasons does not get the package. You might also find that they just do not attempt to pickup! Ugh, we know it can be frustrating. Unfortunately, this does happen with all of our carrier partners more than we like. Drivers can pickup as late as 8-9 p.m even though the scheduling window is until 6 p.m in most cases. In any case of a failed pickup, the carrier will cancel the pickup automatically and you will be refunded the pickup charge automatically. Please don't contact us on the day of pickup asking where the driver is, if they don't pick up your package by 9 p.m assume they missed it. If you still want your package picked up and are willing to try again, please reschedule through JShip one more time. Once the pickup is scheduled with the carrier, it's up to the carrier, not JShip, to physically pick up the package. We are very sorry for the inconvenience, but we are not allowed to automatically reschedule pickups from the carriers at this time due to their restrictions. We are working on making this an automated process in the future. Please note that any disputes on pickups will be investigated by JShip and we will provide a refund upon conclusion of the investigation if warranted.
FAQS
Package Drop-Off
Q
What are the advantages to dropping off my package?
A
If possible, it's always best to drop off the package at a designated drop-off point for the carrier of your choice. Why is it best? You get a receipt! Hand the package to an employee, they place your package on their scale and scan the JShip label. If the weight on the label is accurate and all is well, you'll get a printed receipt. This receipt helps with any claims between you and the carrier should the worst happen with your package. Shipping from home is a great option but, remember, you won't get a receipt!
FAQS
Customer Service
Q
How do I contact customer support for help with my shipment?
A
JShip provides a service linking shippers and carriers directly so you can ship your way. Once a label is purchased, the contract for each shipment is between the shipper (you) and the carrier. Once the package is given to the carrier any issues involving the shipment must be resolved between the shipper (you) and the carrier directly. See these helpful links to contact the Customer Service of our carrier partners:
Make sure you have your tracking label and you can contact your respective carrier via the links above. If there is a specfic issue with JShip billing or technical errors you may contact us at support@jship.com. JShip cannot and will not make contact with a carrier on your behalf as we are not the purchaser of the label. JShip will try to respond to all emails within 24 hours, normal business hours are 9 a.m to 5 p.m central standard time.
Q
What if there is a problem with my shipment?
A
It happens! Problems with shipments do occur, more often than we all would like. It's late, lost, damaged; you name it, we have seen it all. When you encounter a problem that goes beyond the information given via the tracking details, you will need to contact the carrier. We recommend you take pictures of the item you are shipping in the box and of the completed package once it's ready for pickup. If you are dropping the package off, we highly recommend you get a receipt.