FAQs
What happens if my scheduled pickup is not actually picked up?
You might find that the carrier attempts to pickup your package and for any number of reasons does not actually pickup the package. You might also find that they just do not attempt to pickup! Ugh, we know it can be frustrating. Unfortunately, this does happen with all of our carrier partners more than we like. Drivers can pickup as late as 8-9 p.m even though the scheduling window is until 6 p.m in most cases. In case of a missed pickup you will receive a reschedule pickup email.
How much does it cost to have my package picked up?
You can receive a real time quote for your pickup anytime at JShip.com. Go to our pickup request page and use your tracking number to have your package picked on a date convenient for you.
How much does it cost to ship my package?
You can receive a real time quote for your shipment anytime at JShip.com. Go to our shipment page and use your package dimensions, weight and to and from addresses to see the cost. If you have multiple packages going to the same address, use our bulk ship feature by clicking the "Ship Another Package to this Address" button just above the shipping options to add up to 10 packages. You can also schedule to have the packages picked on a date convenient for you.
I have a prepaid label, why is there a charge for the pickup?
You are able to schedule a pickup with JShip when you have a prepaid label; however, our carrier partners charge a fee for the pickup. Some prepaid labels include a free pickup. If this is the case for you please visit the carrier website (UPS or FedEx) and you can schedule the pickup there. If your prepaid label does not include a free pickup you can schedule your pickup with JShip or take your package to a carrier approved dropoff location.